E-Transcript Signatures: Lessons Learned
The use of E-Transcript Signatures has soared in recent months as reporters and attorneys see the benefits of electronic signatures.
While assisting thousands of court reporters as they have created new E-Transcript Signatures accounts, our Technical Support
team has documented the most common questions and hurdles pertaining to the set-up and administration of E-Transcript Signatures.
This inaugural issue of the Inside Track -- a free educational bulletin exclusively available to our clients -- provides detailed instructions for successfully setting up the E-Transcript Signature service.
These tips apply to any court reporter or agency using E-Transcript Signatures, no matter the state in which they practice.
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E-Transcript Signatures: Frequently Asked Questions
- Set-up an E-Transcript Signature Account and Install Reporter Edition
Some important points to keep in mind when setting up your E-Transcript Signature account:
- We recommend that you use Windows® XP. Reporter Edition can function in Windows® 2000, but the performance is not optimized.
- Internet Explorer 5.5 (or higher) is required for most of the RealLegal websites related to E-Transcript Signature accounts.
- If you are having trouble getting to the RealLegal E-Transcript Signature website (https://sign.reallegal.com) or installing Reporter Edition, here are a couple of tips: download the RealLegal Active X controls when prompted, and lower your security settings in Internet Explorer. Products like McAfee, Norton/Symantec, AVG, etc. may be blocking access to secure websites.
- When signing the enrollment form, be sure to use dark ink or press hard so that a very clear signature image can be created.
For more information, read the detailed instructions:
- Get Help After Sign-up
If you need more help to start using the service, please consult one of our many reference guides and tutorials. These are available to you at any time.
- Common Occurrences with E-Transcript Signatures
- The wrong signature image is appearing on a transcript.
Cause: The signature image is downloaded to a temporary location on your computer. When you try to sign as a second reporter on the same computer, the program can confuse the signature images and apply the wrong image to the transcript.
Fix: Download this Temp Folder Cleaner that will clear the temp files on your computer. You will need to run this every time you need to sign with a different signature.
- The signature is in the wrong location on the transcript.
Cause: The most common cause of this issue is that the signer has not previewed the transcript and selected the correct signature location in the Sign dialog box.
Fix: View the transcript in the E-Transcript Viewer and note the correct page, line, and column number and apply the settings in the Sign dialog box.
- The signatures don’t print out.
Cause: By default, E-Transcript Manager does not print the digital signature code or signature image on transcripts.
Fix: Verify the option to print signatures is checked under the Advanced tab in Page Setup (On the menu bar click File, click Page Setup, click the appropriate type, for example, Condensed Transcript, and then click the Advanced tab). If this option is grayed out (making it unavailable for selection), you will need to download both of the following registry files:
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Customer Satisfaction Survey
The entire RealLegal team is dedicated to helping court reporting professionals use technology to work smarter and effectively compete. Part of our commitment involves providing top-notch support to our customers. Please take a few minutes to complete our Customer Satisfaction Survey to let us know how we can improve your experience.
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